Terms and Conditions
Communications Terms and Conditions
Effective date: 10/28/2026
1. Program and scope
These terms govern the Clean Quest Products email and text-message programs operated by Classic Services, Inc., 2490 Arnold Industrial Way, Suite G, Concord, CA 94520. Support: support@cleanquestproducts.com.
Our programs include order and service notifications, such as order confirmations, pickup or delivery updates, and customer-support messages; and, when you separately enroll, marketing messages about products, offers, promotions, and events. You receive only the categories and channels you authorize or that are otherwise lawfully permitted for your transaction or inquiry.
2. Enrollment and consent
To enroll in texts, you must be at least 18 and be the subscriber or authorized user of the mobile number provided. Supply accurate contact details and let us know if your number changes or you are no longer authorized to use it.
We obtain separate affirmative consent for promotional texts. The enrollment disclosure identifies Clean Quest Products, the mobile number being enrolled, the nature of the messages, and use of automated technology. Your affirmative enrollment action serves as your electronic signature where the signup disclosure so provides.
Consent to marketing texts or emails is voluntary and is not a condition of buying goods or services. A purchase, provision of a phone number, or acceptance of a privacy policy does not by itself enroll you in marketing texts. Text consent does not authorize marketing voice calls.
3. Message frequency and charges
Order and service text frequency varies with your orders and inquiries. Marketing texts are recurring, and their frequency varies with promotions and your interactions. Your mobile carrier’s message and data rates may apply. Clean Quest does not charge a separate subscription fee for messaging. Contact your carrier about your plan.
4. Stopping texts and getting help
Reply STOP to any text to stop our texts to your number. We also recognize CANCEL, END, QUIT, REVOKE, OPT OUT, UNSUBSCRIBE, and other clear, reasonable opt-out requests. You may also contact support@cleanquestproducts.com with your request and the phone number involved.
Our program treats a text opt-out as stopping both promotional and order-update texts to that number. We process requests as soon as practicable and no later than 10 business days after receipt. You may receive one text confirming the opt-out, without promotional content. You can still obtain order information through email or customer support. To resume messaging, use our enrollment process to provide fresh consent.
Reply HELP for assistance or email support@cleanquestproducts.com. Do not rely on these programs for emergency communications.
5. Email preferences
Marketing emails include an unsubscribe option. You may also email support@cleanquestproducts.com to unsubscribe. We process requests promptly and within 10 business days. Non-promotional transactional emails may continue when needed for your orders or service requests. Asking to stop email does not automatically stop texts unless your request includes texts; a request to stop all marketing will be honored across identifiable channels.
6. Delivery and availability
Delivery depends on network coverage, your carrier, your device, and other factors. Messages may be delayed or undelivered. Clean Quest and mobile carriers do not guarantee message delivery. Contact customer support if you need to confirm an order’s status. Nothing in these terms limits rights or remedies that applicable law does not allow us to limit.
7. Privacy
Our Privacy Policy explains collection, use, retention, and disclosure of personal information. Mobile numbers and messaging opt-in information and consent are not sold or shared with third parties or affiliates for their independent marketing or promotional purposes. Providers may process them to support our messaging program, subject to the Privacy Policy.
8. Program changes
We may change or discontinue a messaging program. We post revised terms with an updated effective date and provide appropriate notice of material changes. We obtain new consent when required for a change in the scope of messaging. Changes do not override an opt-out or create consent you have not given.