Shipping & Returns

Shipping

We strive to process and ship your orders quickly and accurately.

Delivery & Responsibility

  • Orders are shipped without a required signature by default.
  • If you would like to require an adult signature upon delivery, please call us at 925-671-7400 before placing your order.
  • By not selecting a signature requirement, you accept responsibility for any lost or stolen packages after delivery confirmation.

Shipping Locations

  • We currently ship within the United States and its territories only.
  • For Canada or international orders, please call us at 925-671-7400 to discuss availability and restrictions.
  • Some products may have shipping limitations and may not be eligible for international delivery.

Shipping Rates & Timing

  • Shipping rates are calculated based on weight, dimensions, and destination.
  • Product weights listed on our site are used for carrier calculations and may be rounded up to the nearest pound per shipping carrier policies.
  • Estimated delivery dates may be provided at checkout, but please note these are estimates only and may vary based on product availability and carrier performance.

Freight & Damage Policy

  • Please inspect all packages upon delivery.
  • If a package appears damaged, we strongly recommend refusing delivery or noting the damage with the carrier immediately so we can assist with a claim.
  • If not present when shipment is delivered and damage to package or product is found, please provide the following pictures: Shipping label showing the complete tracking number, outside of package, contents of package both inside and outside, any additional photos as proof of damage. Keep possession of packaging and products until refund or reshipment approval. This will ensure eligibility and speediness of filing a claim and receiving replacement product. 
  • Edited or AI edited pictures do not qualify as proof of damage. 

Shipping Costs

  • Due to manufacturer and carrier surcharges, we are currently unable to offer free shipping. We work to provide the most competitive shipping rates possible.

Returns & Refunds

We want you to feel confident in your purchase while maintaining product integrity standards.

Return Eligibility

  • Most new, unopened items may be returned within 30 days of delivery for a refund.
  • Items must be:
    • Unused
    • In original packaging
    • In resellable condition

Non-Returnable Items

  • Opened or used chemicals
  • Used or installed equipment
  • Certain sale or special-order items

Seasonal Sale Policy (Black Friday / Cyber Monday / etc.)

  • All sale items during these events are final sale, unless:
    • The item arrives damaged or defective
  • Eligible equipment/accessories may be returned within 14 days if unused and in original packaging, subject to a 15% restocking fee

Return Shipping & Fees

  • If the return is due to our error (incorrect or defective item), we will cover return shipping.
  • For all other returns (incorrect item ordered, no longer needed, etc.):
    • Customer is responsible for return shipping
    • Chemicals are subject to a 20% restocking fee

Damaged or Incorrect Items

  • Must be reported within 48 hours of delivery
  • Please include photos of the item and packaging so we can resolve the issue quickly

Refund Timeline

  • Refunds are typically processed within:
    • 5–10 business days for return transit
    • 3–5 business days for inspection
    • 5–10 business days for bank processing

Most refunds are completed sooner depending on circumstances.

How to Start a Return

Please submit a return claim here. You will need the following:

  • Order number
  • Product details
  • Reason for return

We will respond with return instructions as quickly as possible.